Where is Satellite available?
Anywhere in Australia where you are eligible for an NBN service.

What is your fee for equipment supply, installation, and testing & commissioning of all required equipment?
If you are eligible for a NBN satellite service, there is no fee for any customer selecting a 6 month satellite plan with a standard installation. If there is a non-standard installation, we will inform you of any additional costs prior to commencing that work.

Does the price change?
Your plan price will remain the same for the length of the contract. You can choose to upgrade your plan at anytime at no additional charge. 

When is my installation expected to take place?
Our installations are typically completed in under four weeks from the date of your order- with most installations taking around 14 days. We occasionally have delays of a few extra days with shipping to especially remote parts of Australia.

What about data limits?
The data limit is the maximum amount of data that you are allowed to download during a month. If you exceed the limit your service will be speed restricted to a lower speed (64kbps down / 64kbps up). We have a free online usage meter where you can check during the month if you think you are going to run over your limit. The usage meter can be accessed from the 'My Clear' page.  Unfortunately, the initial NBN service does not have any data block add-on.

Is it portable?
No, you cannnot use it on your mobile home. Upon installation at your property, the dish and modem are set to use the beam and reception conditions that apply at that location.

Does it use my telephone?
No. Our satellite service is a full 2-Way system that does not use your telephone at all.

Is it affected by rain or heavy cloud cover?
The satellite system is designed to compensate for 'rain fade' and will boost the signal strength when fade is detected. This is effective in all but extreme conditions.

Can I use it for voice calls?
Yes. You can use the ClearTalk service over your satellite connection.  We may not offer ClearTalk initially on the NBN service as we test the service. Read more about ClearTalk here.

Do you offer a statement of correct installation and operation, so that any possible malfunctions in the future are the responsibility of your company?
The NBN service uses hardware that remains the property of NBNCo.  Any fault that occurs to the equipment is the responsibility of NBNCo to fix, unless the malfunction is caused by yourself.

What networking capabilities do I need on my computer?
Your computer must have an available, empty and configured Ethernet Port (or Network Card, depending on your motherboard). These are required for connection to the satellite modem. To determine that you have these on your Windows PC, you should follow these steps:

• From the desktop, right-click on the 'My Computer' icon.
• The dialog box which appears will include an option titled 'Manage'. Left-click this option.
• A window will be displayed. Locate and left-click the option 'Device Manager' in the left-hand list.
• Now locate the option 'Network adapters' in the right-hand list.
• If this option is expandable (i.e. there is a + symbol to the left of the option) then click (the + symbol) to expand it.

If there is no + symbol next to 'Network adapters' or there is a yellow or red mark on the 'Network Adapters' icon, then your ethernet connection is not available or not configured. If this is the case then your local computer supplier or computer vendor should be able to help you in correctly installing and configuring your ethernet port. We must have this facility available in order to successfully install your satellite service, and it is your responsibility to see that this is the case when our installer arrives.

What implications on my existing home network will the installation have?
Your installer is required to install to a stand-alone PC only, and not a home or business network. Once he/she has completed the successful installation of your satellite service to a stand-alone PC, you are free to reconnect your network to the satellite service using the settings provided by the installer (and applied to the stand-alone PC). If you are uncomfortable with the technical complexities associated with this, we suggest you have a computer technician do it for you.

Do you support Macintosh computers on your satellite service?
We support Apple Mac OSX, but no previous Apple operating systems. We're also fine with Linux, and any Windows flavour including and subsequent to Windows XP.